Now available for all NetSapiens partners

Call center intelligence,
delivered every morning.

UCInsights connects to your NetSapiens platform and sends your clients an AI-written call center performance report — automatically. No dashboards. No logins. Just answers.

Start Free Trial — 14 days free →See how it works
2 min
Setup time
$15
Per client / mo
Any NS
Platform supported
AI-first
Plain english insights
How it works

Up and running in minutes — not months.

No developer needed. No complex integrations. If you're a NetSapiens partner, you're already 90% there.

01 / CONNECT
🔌

Connect your NS platform

Enter your NetSapiens host URL and API credentials. UCInsights securely encrypts and stores them. Takes under 2 minutes. Works with any NS version 40+.

02 / CONFIGURE
⚙️

Choose your clients & schedule

Select which domains (clients) to report on. Set a delivery schedule — daily, weekly, or monthly. Add recipient email addresses. Done.

03 / DELIVER
📧

Reports land in their inbox

Every morning your clients receive an AI-written performance report. No logins. No dashboards. Just clear, actionable intelligence they can actually use.

Features

Everything your clients need to run a better call center.

Built specifically for NetSapiens partners. Every metric pulled directly from your NS platform in real time.

🤖

AI-Written Analysis

Every report opens with a plain-English narrative written by Claude AI. It reads the data, flags problems, calls out top performers, and gives specific recommendations — no spreadsheet expertise required.

Claude AIPlain EnglishActionable
📊

Queue Performance Tracking

Answer rates, average wait times, service level compliance (<20s), abandoned call counts, and max wait per queue. Know exactly which queues are failing your clients' customers before they complain.

SL ComplianceAbandoned CallsWait Times
👤

Agent Leaderboard

See who answered the most calls, their inbound answer rate, and average call duration. Real names from your NS subscriber list. Identify top performers and spot who needs coaching — automatically.

Real NamesAnswer RateTalk Time
📅

Flexible Scheduling

Daily, weekly, or monthly delivery — your choice per client. Reports send automatically at your configured time. On-demand reports available anytime. Your clients always have fresh data without lifting a finger.

DailyWeeklyMonthlyOn-Demand
🔒

Secure & Isolated

Your NS credentials are encrypted with AES-256 before storage. Row-level security means no partner can ever see another partner's data. Each client's data is completely isolated. SOC 2 aligned architecture.

AES-256Data IsolationEncrypted
📈

Inbound-Only Missed Calls

We only count missed calls that matter — external inbound callers who got no answer. Internal missed calls are filtered out completely. Your answer rate reflects real service quality, not internal noise.

Accurate MetricsInbound OnlyNo False Positives
Pricing

Simple, per-client pricing.

Pay only for the clients you report on. Add more anytime. No tiers, no surprises, no contracts.

14-day free trial · No credit card required
$15/mo
per client location · billed monthly
Pay annually — save 20%
$12/client/month billed yearly
2 months free
  • AI-written analysis on every report
  • Daily, weekly & monthly scheduling
  • Queue performance & SL tracking
  • Agent leaderboard with real names
  • On-demand reports anytime
  • Unlimited recipients per client
  • AES-256 credential encryption
  • Add or remove clients anytime
Start Free Trial →

14-day free trial. Cancel anytime. No contracts.

💡 The Reseller Math
You pay $15/client/month. Bill your clients $25-30/monthand keep the difference. With 20 clients you're making $200-300/month in pure margin on top of what you pay us.
FAQ

Questions we get asked.

Does this work with my NetSapiens platform?
Yes. UCInsights works with any NetSapiens-based UCaaS platform — SkySwitch, Clearly IP, DialMart, or any other NS reseller. You just need your NS host URL and API credentials. We support NS version 40 and above.
How long does setup take?
Under 5 minutes. Sign up, enter your NS API credentials, select which client domains to report on, add recipient email addresses, and you're done. Your first report goes out on the next scheduled delivery.
Is my NS credentials data secure?
Absolutely. Your NS credentials are encrypted with AES-256-GCM before being stored. They're never stored in plaintext. Our database uses row-level security so your data is completely isolated from other partners. We never share or sell your data.
What does the AI analysis actually say?
The AI reads your call data and writes a plain-English narrative — overall performance summary, flagged concerns (high wait times, abandoned queues, low answer rates), top agent callouts, and 2-3 specific actionable recommendations. It uses your actual numbers, names, and extensions — not generic filler.
Can my clients see the dashboard or just the email?
Right now reports are email-only — which is actually what most managers prefer. The report lands in their inbox every morning, they read it in 60 seconds, and forward it to their team. No extra logins to manage. A self-service client portal is on our roadmap.
How is pricing calculated?
$15/month per client location. Add as many clients as you want — your subscription quantity adjusts automatically based on which clients are enabled, with prorated charges and credits. Pay annually and drop to $12/client/month (2 months free). You only pay for the clients you actually report on.
Can I send on-demand reports outside the schedule?
Yes. You can trigger a report for any domain, any date range, to any recipients at any time from your dashboard. Great for client meetings, QBRs, or one-off requests.
Get started today

Your clients deserve better than a phone bill.

Give them the call center intelligence they've been asking for. Set up in 5 minutes. First report tomorrow morning.

Start Free Trial — 14 days free →Talk to us first